Online Services Login

Welcome!

New Users must first register to access Online Services.  Please click on the 'Register Now' button.  Please note, you only need to register once.

Returning Users can click on 'login' to access their account information.

IMPORTANT NOTICES

COVID-19 Provincial Adjustments

Class 4, 5, 6, 7 & 8 properties; Property Tax penalties deferred to September 30, 2020 at midnight. Pay at the Municipal Office in person until 430PM. Online and Bill Payments accepted until midnight.

CREDIT CARD payments accepted by OPTIONPAY

You do not need to register or log in to your account to make any payments

The Village of Pemberton is now accepting ONLINE credit card payments using OptionPay - a third party software provider. For a small fee, OptionPay provides our community with another convenient method of paying for taxes, utilities, municipal tickets and more. OptionPay uses a tiered fees schedule to collect a load fee on each transaction.

Is OptionPay safe?
According to the OptionPay website: "We understand the importance of secure and reliable online transaction processing. That's why we provide the latest fraud tools, delivering our merchants secure, user friendly processing. Our fraud tools are built into our software and perform a variety of Internet-specific checks that substantially reduce risk of fraud. These checks include Duplicate screening, AVS, CVV-CVV2, GeoIP, Blacklists, Velocity and Frequency checks. Verified by Visa (VbV) and Secure by MasterCard can also be integrated as an enhanced security tool."

As with all online payment methods, it is the customer’s responsibility to ensure their payment is received on time by the Village of Pemberton. When using OptionPay, please allow up to (5) five business days for payments to be processed. This is important when it comes to avoiding penalties and interest charges on balances owing.

How to Pay with OptionPay Online – Pay Now

  1. Enter your payment type and value of payment
  2. The system will calculate the convenience fee based on the value you are paying, for a list of convenience fees please click here.
  3. The total due, including the convenience fee, will appear.
  4. Select which bill you would like to pay under expense type (i.e. Taxes, Business Licence, Municipal Tickets, etc.).
  5. Enter the appropriate account ID

Property Tax – your 11 digit roll number starting with 560
Accounts Receivable – your invoice number
Business Licence – your account number as found on your invoice or NEW
Municipal Ticket – your ticket number

Utility Billing – your 11 digit account number starting with 000

Development Permit – your civic address

  1. Enter your email address and any comments that will assist with your payment
  2. Click to authorize OptionPay to charge your card and the secure transaction boxes.
  3. Click on Submit Payment
  4. A confirmation receipt is sent to your email address as provided in Step 6.

Refunds/Cancellations

Please be advised that the Village of Pemberton does not provide refunds or process cancellations for transactions made using OptionPay. Once you have consented to the processing of your credit card payment and remitted the associated load fee, the charge and fee is irreversible. If the payment was made to the wrong account or is a duplicate charge, please contact us at admin@pemberton.ca.

*Your annual utility bill is included on the tax notice and is due on July 2, 2020. For a complete breakdown of your utility bill, please login to MY VOP ACCOUNTS or contact the Village Office.

To avoid penalties, payment must be received at the Village of Pemberton by the due date of July 2, 2020. Payment can be made by mail, in person at the Village office, or online through your Financial Institution. Methods of payment include cash, cheque, money order, Interac, online (EFT) and telebanking.

YOU ARE NOT ABLE TO MAKE PAYMENT IN PERSON AT YOUR BANK.

Payment by cheque: Make cheque payable to the Village of Pemberton. Returned cheques constitute non-payment of taxes and will be subject to applicable penalties and/or interest and a $25.00 service charge.

Payment by mail: Send payment (payable to the Village of Pemberton) and Home Owner Grant application (if eligible) to:

Village of Pemberton

PO Box 100

Pemberton, BC, V0N 2L0

Please allow sufficient time for delivery by mail as your payment must be received by the Village by July 2, 2020. Postmarks are not considered as date of payment. 

Online payments: Property taxes and utilities can be paid through ONLINE BILL PAYMENT at most financial institutions – check with your bank for details.

Add Pemberton, Village of > Taxes as a Payee on your online bank account. Your account number is your roll number. If you bank with a credit union, you may need to contact your branch for special instructions.

PENALTIES:

Unpaid 2020 taxes and utilities (including unclaimed Home Owner Grants) are subject to a penalty of 10% effective July 2, 2020 at midnight.

 

PAYMENT BY MORTGAGE COMPANY:

It is the owner’s responsibility to ensure that the taxes are paid by the mortgage company. To avoid penalty, it is also the owner’s responsibility to ensure that the Home Owner Grant is completed and submitted to the Village office by July 2, 2020. YOUR BANK CANNOT SUBMIT YOUR HOMEOWNER GRANT FOR YOU.

TAXES IN ARREARS AND DELIQUENT TAXES:

Are subject to interest in accordance with Section 245 and 246 of the Community Charter. Properties with delinquent taxes will be sold on the last Monday of September in this year, unless the delinquent taxes with interest are paid prior to the sale.

PROVINCIAL TAX DEFERMENT PROGRAM:

You may qualify if you are 55 years of age or older, a surviving spouse or a disabled person as defined by regulation, or, financially supporting a dependent child under the age of 18. For details, see the Provincial Government website at http://www2.gov.bc.ca/gov/content/taxes/property-taxes/annual-property-tax/defer-taxes

HOME OWNER GRANTS:

Applications must be received by the Village of Pemberton by July 2, 2020 to avoid any penalties. If you are a recent purchaser of this property and your name does not appear on the tax notice you may have to provide proof of ownership to claim a grant.

OWNERSHIP OR ADDRESS CHANGES:

If ownership has changed, please forward this notice to the new owner or return to the Village of Pemberton. If your mailing address has changed, please contact Land Titles or BC Assessment to update your folio listing.

 


   

 

 

Claim Your Homeowners Grant 

 

In order to Claim the 2019 Home Owners Grant you must now apply for a Retro-Active Grant through the Province. You can access an application form from us by emailing, admin@pemberton.ca   

 

 

Need Assistance?

For technical assistance, or to obtain your PIN/ACCESS Code:

  604.894.6135 
  admin@pemberton.ca

Telephone assistance is available Monday to Friday, between 8:30am and 4:30pm PST.

QUICK LINKS